FAQs

DESTINATION

The Dominican Republic is a Caribbean country that occupies the eastern two-thirds of the Caribbean island of Hispaniola while Haiti occupies the western third. As part of the Caribbean, the Dominican Republic has the North Atlantic Ocean lying to its north and the Caribbean Sea to its south.

The Dominican Republic currently observes Atlantic Standard Time, which is sometimes shared with Eastern Standard Time.

The weather is tropical. June is the hottest month with an average temperature of 28°C (82°F) and the coldest is January at 25°C (77°F) with the most daily sunshine hours at 10 in August. The wettest month is September with an average of 128mm of rain. The best month to swim in the sea is in August when the average sea temperature is 29°C (84°F).

The Dominican Republic is friendly, welcoming, and the vast majority of visits to the country are trouble-free. But as with anywhere else in the world, being a cautious visitor is always advised. For your safety we discourage our guests from venturing into remote towns on their own.

The Dominican Peso is the legal tender in the Dominican Republic.

We recommend checking the exchange rate before your departure for the most up to date figure.

No, it is not safe to drink tap water in the DR, as it is not purified. Always drink purified or bottled water readily supplied at the resort.

Like in all tropical places, mosquitos are common throughout the country, so the use of mosquito repellent is needed.

If you’re from the US then you won’t require a power converter or an adapter. If your device is 110 volts or is dual voltage but your plug doesn’t fit in a Dominican Republic power outlet, you’ll need an adapter. If your device can’t run on 110 volts and isn’t dual voltage, you’ll also need a power converter to convert the voltage from 110 volts to the correct voltage for your device.

Be sure to pack light airy clothing with a few layering options for cooler evenings. Bring flip flops or sandals along with your favorite beach wear for daytime play.

If you’re looking to get some reps in, we have a fully equipped gym, so if you want to work out during your stay, gym shoes and work out attire is required.

GETTING THERE

All foreign citizens who enter the Dominican Republic for tourism purposes, must have a valid passport during their stay and departure from the country. You can find all entry requirements HERE

Puerto Plata (POP) is the closest airport to The Senator. By road, its about 30 minutes drive from the resort. Santiago International Airport (STI) is roughy one hour away from the resort and Santo Domingo Airport (SDQ) is about a 4.5 hour drive.

Most major US carriers fly to Puerto Plata from many gateway cities on the east coast. Several carriers also have daily non-stops from Canada, Europe and Latin America.

We recommend arranging your flights as soon as you’ve purchased your Destination Chaos package.

Flights to Puerto Plata (POP) leave from major airports across the United States, Canada and Europe, while flights to Santiago (STI) can be accessed via cities like Miami (MIA), New York (EWR/JFK), Boston (BOS), Toronto (YYZ) and Panama City (PTY).

Most carriers today offer trip insurance, which is strongly recommended, especially since we book our guests far in advance.

For US citizens, we offer AIG Travel Guard cancellation and medical insurance that goes into effect as soon as your room package is paid in full. Depending upon when you purchase your package, this insurance may be complimentary (check your package). This covers the costs associated with your room and emergencies that might occur while in the Dominican Republic. This policy DOES NOT cover your flights and you would be advised to purchase that separately. 

The only ridesharing apps currently available in the Dominican Republic are Uber and Cabify.

We offer offer regular ground transportation from both Puerto Plata and Santiago airports to all guests for a nominal rate.

Upon exiting immigration, please walk through to the excursions and rental car counters, where you will see signs marked “DESTINATION CHAOS”. There will be a CHAOS bus waiting to pick you up so you can relax, have a cold beer and listen to some good music on your way to the party! 

Yes, limo airport transfers can be arranged at a cost.

Uber and taxis charge +/- $60 each way. However, we recommend arranging for private transportation if you prefer not to use the resort’s shuttle service.

The Dominican Republic is a relatively safe country, but caution is of course, always advised. Our front desk staff can assist you in booking a taxi when needed.

Most US and Canadian carriers offer service that works in the Dominican Republic for an extra fee. However, it is highly recommended that you contact your carrier before you arrive in the Dominican Republic in order to avoid unnegotiated data roaming charges.

If you don’t specifically need cellular data, most areas of the resort (including the beach and pools) have good wifi.

The resort’s wifi range reaches across most public areas including rooms, restaurants, pools and beaches.

No. Wifi is included free-of-charge with all packages.

RESORT

The Senator is located 30 minutes from the Puerto Plata International Airport (POP) or 1 hour from the Santiago International Airport (STI).

There are 1565 rooms and suites at the resort. However, only 1500 are made available for sale.

Our resort fee is $39 per room (not per guest) per night. It covers your access to resort features such as lounges, beach towels, gym service and roundtrip ground transportation between the event and either Santiago or Puerto Plata airports. Some packages include resort fees, depending on when you purchased and whether you purchased a special package. These specials will always reflect all discounts at checkout. 

Check-in time is 3PM on Saturdays. However, if your room is available before that, we will be happy to check you in earlier or while you’re enjoying the many amenities the resort has to offer.

Each room and suite at The Experience Resort comes with the following standard amenities:

  • Ceiling Fan
  • Air conditioning
  • Balcony or terrace
  • Free premium WiFi
  • Safe box
  • Minibar
  • Hairdryer
  • Bathroom essentials

There are 19 restaurants and beachside food pavilions as well as 8 bars throughout the resort. 

Our restaurants’ dress code is resort casual. Please refrain from wearing wet clothes and/or a visible bathing suit. Special events, themed parties, and dinners may require a more formal or theme specific attire please check programming for details.

Some of our restaurants require reservations. Please check with our Front Desk for further guidance.

Please inform your Server of any food allergies and dietary restrictions. You can rest assured our chef and kitchen staff will do their best to provide you with appropriate meal options. There will be plenty of vegetarian and vegan options available.

This event only offers imported top-shelf alcohols. While the alcohol in the Dominican Republic is generally safe, we take every precaution to use alcohol that comes to us sealed from our overseas suppliers.

It’s not customary in the DR, but we do not discourage anyone from rewarding excellent service. 

Yes! We have a fully equipped gym for all your cardio and weight training needs.

Yes. Our gorgeous beach is right out your front door and it’s swimmable. Lifeguards are on duty and will advise if any inclement weather conditions, or other factors are present, meaning it is not a good time to enter the water.

Most of the fish in the area are small and tropical in nature and are best suited for viewing with goggles, but as with any ocean life, the sea and its creatures can be occasionally unpredictable. Be sure to avoid going in the water if you’ve been drinking or when you’re alone.

The legal drinking age in the Dominican Republic is 18 years old.

No. Marijuana remains against the law in the country.

The use of recreational drugs is prohibited in and round the resort premises.

Off-site guests are not permitted without making arrangements for their visit. Please contact us for pricing and to make additional accommodations for any off-site guests.

Yes! You can share the fun with the world in real time. Wifi is included in every package.

There is 24 hr security on site at the resort. Please contact reception with any security questions.

The Dominican Republic’s national currency is the Dominican Peso. We recommend checking the exchange rate before your departure for the most up to date figure.

The fun is all-inclusive! But if you need to make a purchase you can do so in US Dollars using any major debit or credit card. If paying in cash, be aware your change might be given change in Dominican pesos.

The exact amount is up to your discretion, but carrying large amounts of cash is not advisable. Most guests will bring no more than $200 in cash as credit cards are accepted throughout the resort.

Yes. There is an ATM machine in the resort near the spa and the gym.

Yes, all rooms and suites at the resort come with an electronic safe.

We advise for your safety and convenience that you limit the valuables that you bring to only those which can be locked in your room safe or kept on your person.

Yes! Please contact the front desk and they’ll be happy to help you look for your missing item.

Yes, the Provincial Hospital Dr. Ricardo Limardo is only a 20 minute drive from the resort.

Yes, we have 24 hr medical service.

All prescriptions must be properly labeled.

Medical-related items are not available for purchase on site. Make sure all your medical items and prescriptions are properly labeled.

The resort does not provide sunscreen.

The use of reef safe sunscreen is not mandatory, but highly recommended to ensure the preservation of the beautiful coral reefs and marine life.

All rooms are non-smoking. Smoking is permitted in designated areas only.

Yes! There are electrical outlets throughout the resort’s common areas.

Outlet converters are not needed if your device has a standard US plug.

The resort runs 110 volts outlets. If you have a different plug, you will need to use an adapter.

Yes. Laundry service is available at an extra cost.

 Please contact the front desk and they’ll be happy to assist you with prices and availability.

Yes. Seamstress and tailoring services are available at an extra cost.

Please contact the front desk and they’ll be happy to assist you with prices and availability.

It is recommended to contact your phone provider before your departure to get a temporary international plan. This will avoid the risk of long-distance fees.

Parking at the resort is available at no extra cost.

The Dominican Republic is a relatively safe country, but caution is of course, always advised. Our front desk staff can assist you in booking a taxi when needed.

Yes. Motorcycle parking is available at the resort at no extra cost.

WHAT'S INCLUDED?

No. Airfare is not included in your reservation.

Your reservation includes unlimited access to all the week’s performances and activities along with unlimited gourmet meals, snacks and beverages including top-shelf alcohol.

All of your meals and snacks are included.

A variety of non-alcoholic and top-shelf alcoholic beverages including:

Grey Goose, Johnnie Walker, Captain Morgans, Patron, Tanqueray and many more of your favorites.

Yes! You have access to all performances.

No, excursions and other activities are not included in your reservation. However, both land and water-based excursions are available for purchase at the resort and will be separately purchasable via this site, beginning in late November, 2022.

No. Laundry service is not included in your reservation. However, it is available for a nominal surcharge.

Gratuities are not necessary at the resort. However, we do not discourage anyone from rewarding excellent service. Most guests favor tip-giving for the Friday before your departure. Doing so will help maintain a high level of service that will be provided for all guests regardless of tipping.

RESERVATIONS

Getting to Destination Chaos just got easier! We are now offering financing for up to 24 months and the option to split the payment between multiple cards all via PayPal!


Here’s how it works-
1. Choose your killer room package
2. Proceed to the checkout page
3. Enter your info
4. Select the “Credit Card / PayPal” option in the payment section
5. Accept the terms & click “continue”
6. Select “PayPal”
7. Enter your email or sign up for a PayPal account
8. Select “Pay Monthly” which will then give the option to choose paying over 6, 12 or 24 months
9. Complete the application
10. Sit back and relax knowing the best vacation of your life is in your future

Through PayPal, you are also able to split payments across multiple credit cards. Follow the same steps as above and choose “Split.” 

Destination Chaos is a private event hosted at the Senator Resort. In order to bring you this amazing lineup and experience, we must sell packages with a minimum 4-night stay.

Yes, you may book a room as a single person. However, like most hotels and resorts, our package prices are based on double occupancy so the price is the same for one person or two people.

Yes, simply contact us when you are ready to add the second individual and since the room is based on double occupancy, there will be no additional charge for the second person. Please note that the travel insurance policy will not go into effect until the second individual’s name is added to the reservation.

No. Currently, all tickets to our events are sold with rooms. Plans to offer limited single-day and multi-day passes are in the works and we will announce those in the coming weeks.

Yes. Please see the pricing grid for each room package. Please note that many rooms are double fulls and though you can fit two in each bed, it may not be exceptionally comfortable. 

You can book yourself using our easy booking system on virtually any device. Please note that only bookings made through the destinationchaos.com website will be honored. Bookings through any other site will not be honored or refunded.

Simply make your way over to homepage and click the Packages link in the main navigation menu and you are on your way.

STAY packages guarantee you our very best low-cost rooms. These are not typically near the entertainment at the resort, do not guarantee a sea view or have a swim-up ensuite pool.

PLAY packages guarantee you access near to stage activities and may include an option for a swim-up suite.

ULTIMATE packages guarantee you our very best room inventory and include either or both of stage views from your room and an option for a swim-out suite.

Rooms are booked in one of three categories: STAY, PLAY and ULTIMATE. If your preferred package is not available at the time of booking, you may enter your name on the waitlist for the desired room category.

You will be prompted to sign up for the waiting list.

Yes. A $200 deposit is required for the waiting list.

That’s up to you. Your deposit will AUTOMATICALLY be refunded to your original payment method as soon as we determine that you will not clear the list or based upon the commitment date given to us, whichever comes first. (is the person letting us know they can make it first)

Guest names are attached to an important insurance policy that allows you to cancel for certain reasons and provides medical assistance while you are traveling. Once issued, these policies are not transferable. However, we will permit name changes for a $100 fee.

Yes! You can pay with any major debit or credit card.

We accept all major debit and credit cards.

Depending upon when you purchase your package, insurance may be included as part of your promotion. Otherwise, it is available for sale at a nominal cost of 5% of your package price. The policy offered by “Destination Chaos” is for certain types of cancellation and medical coverage while you are traveling. 

Insurance is highly advisable, as it provides for certain types of cancellation and medical coverage while traveling. You may select our TravelGuard policy by AIG, which is specific to “Destination Chaos” or search for your own policy. 

COVID is a broadly understood condition today and is very expensive, and is therefore not covered. Many insures do offer insurance specific to COVID.

Once booked, AIG will provide instructions for cancellation in your paperwork. They process most claims within one week.

COVID-19

If the resort were to close due to COVID-19 either because the government required such action or if we should cancel the event, all guests shall be provided a full refund via our company’s insurance policy.

Your health and safety is our priority and we have deployed an extensive cleaning and disinfecting protocol resort-wide to ensure all surfaces and touch points are properly disinfected. We also encourage you to sanitize your hands using our sanitizing stations conveniently located throughout the common areas.

Neither the Dominican Republic nor the resort require our guests to show proof of vaccination or negative test prior to or upon arrival.

EVENT-SPECIFIC QUESTIONS

Yes, you must be over 18 years old to attend Destination Chaos.

Destination Chaos is an all inclusive experience: meals, entertainment, top-shelf alcoholic beverages, non-alcoholic beverages, fun activities, parties, and tips!

The things that are not included at Destination Chaos are few and far between. Optional excursions, private and VIP activities, spa services, and shop purchases can usually be charged to your room and settled upon departure. Oh, and you need to get yourself to the Dominican Republic. We don’t provide airfare.

Once finalized, the entire performance schedule will be published on our website, our social media platforms, and sent via email to all our guests.

We are committed to providing our guests with the best experience, so no signs are allowed. This includes all handheld signs or signs and items attached to poles or pool noodles or apparatus used to display anything above the head. We appreciate your cooperation.

Smoking is allowed in designated smoking areas only.

MISCELLANEOUS

Currently, we’re not granting media passes but you can use our contact form at  for any press inquiries. 

Normal photo-taking is allowed at the resort. During event performances and during events where privacy is generally expected, guests will be instructed not to take pictures or videos and to respect the privacy of other guests and artists.

We’d love to make your special day happen. Contact us and let’s get the wedding planning started!

We are not accepting band submissions at this time. Please check back at a later date.

Please reach out through our contact form here for sponsorship inquiries.

Both the resort and the beach are wheelchair accessible.

Yes, please inform us of your accessibility requirements before booking.

The Senator does not provide special accommodations for hearing impaired guests.

The Senator does provide special accommodations for blind or vision impaired guests.

Only service dogs for the blind are allowed at the resort.

No. There aren’t any wheelchairs or scooters at the resort.

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Click the BOOK NOW button below. At checkout, enter code GOODTHINGS below the calendar to receive this special weekend flash sale:

Room Type: Stay Playa Double or King
7 Night Minimum Night Stay Only

2-3 persons per room

***Not changeable or upgradable***

Finance for up to 24 months.
Promo CODE: GOODTHINGS

*Cancellation & Travel Insurance Available for USA Residents Only

Every Destination Chaos package comes with a fully paid AIG Travel Guard insurance plan for all US citizens. It’s 100% free to you and it covers trip cancellation up to 30 days prior to the event, trip interruption, trip delay, missed connection, baggage coverage, baggage delay, travel medical, emergency and security evacuation, worldwide travel assistance and more. The policy does contain limitations and exclusions and details vary for each guest’s state insurance governance. For questions regarding your plan, please contact Travel Guard at 1-866-385-4839.

***Please note that AIG Travel Guard insurance only applies to US citizens and it is governed by the state you live in. If you are not a US citizen, you may purchase travel insurance through a provider in your country of residence.