CancelLations

Destination Chaos and AIG have partnered together to make available a comprehensive Travel Guard insurance policy to US citizens. If you paid prior to September 11, 2022, this policy was provided as part of every package. Afterwards, each policy is available for approximately 5% of your package price, regardless of the number of people in your party. 

Under your Travel Guard policy, you are able to cancel up to 30 days prior to the event for many reasons to receive a full refund. Acceptable reasons for cancellation include, but are not limited to, change or loss of job, family emergency, and even the inability of your traveling partner to make the event. The policy does not allow for cancellations due to individual cases of Covid-19. However, you are covered if the event is cancelled due to Covid-19 or Covid-19 restrictions.

If you do not have TravelGuard coverage, please note the following cancellation guidelines:

– UNLESS SEPARATELY INSURED, ANY PACKAGE PURCHASED WITH A PUBLISHED DISCOUNT, SPECIAL OR COUPON CODE MAY NOT BE CHANGED, CANCELLED OR UPGRADED FOR ANY REASON. 

– Prior to 90 days before the event, your package is 90% refundable. 

– Between 60-90 days prior to the event, your package is 50% refundable.

– Between 30-60 days prior to the event, your package is 25% refundable.

– Less than 30 days prior to the event, your package is completely non-refundable.

In certain cases, some packages may be creditable for future events, at the discretion of The Experience Resorts. 

If you have any questions about Travel Guard, call AIG at 1-866-385-4839.

Please note, like all festivals and concerts, the artist lineup is subject to change. Any changes to the lineup are not covered by a Travel Guard insurance policy and does not qualify as an acceptable reason for cancellation.

***Travel Guard is only available to US citizens. If you are not a US citizen, you may purchase travel insurance from your country of residence.***

The Experience Resorts provides you with a comprehensive travel insurance plan through Travel Guard, which includes coverage for trip cancellation/trip interruption, medical evacuation, travel medical expenses, and more. The travel insurance is underwritten by National Union Fire Insurance Company of Pittsburgh, Pa., and the policy will contain limitations and exclusions.

For more information click here.

***DESTINATION CHAOS UPDATE***
Dear Destination Chaos Attendees,

Due to key personnel departures at Upstart Entertainment so close to the event and related circumstances that would have affected the event experience, it is with the deepest regret that we must announce Destination Chaos is being postponed until the fall. We are currently working with the artists, and their agents and managers, to retain as much of this amazing lineup as possible and bring in the key staff and talent to produce the rescheduled event which will most likely be in mid-October, 2023. Many bands, though disappointed, have also expressed their desire for a postponement and to work to make Destination Chaos the event we have all envisioned. We will release the new date in a formal announcement with additional details this Sunday, December 18.

Most importantly, we want you all to know that you are our top priority, and helping you adjust to this change will be our sole focus. Within the next few days, we will be sharing additional information on social, via email, and by way of SMS. We will be providing FULL optionality to select from the following choices:

  • Retain your exact booking for the new date
  • Process a claim via our insurance partner for a refund. All U.S residents are covered regardless of when you purchased your room.
  • Receive a direct refund (International residents)

Concerning booked flights, we are working with a travel agency to help you make all necessary flight changes or cancellations. If you can’t make the fall dates, we’ll work with your airline to accommodate your needs as best as possible. If you opt to come along for the new dates, we will be paying any change fees for you.

We expect to have full information to you in the next few days. We appreciate your patience and continued faith in Destination Chaos. We are extremely fortunate to have such amazing friends on both the talent and guest side of things. We fully recognize that, and we are very much looking forward to returning the favor by giving you the week of your lifetime.

With greatest regards,

Chris Wicke
Upstart Entertainment
Further information to follow.

CATCH OF THE DAY PROMO!

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Room Type: Any PLAY package
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*Cancellation & Travel Insurance Available for USA Residents Only

CATCH OF THE DAY PROMO!

"goodthings"
$500 flash discount on any play package
this weekend!

BUY any play package and receive a $500 discount taken at checkout.

enter code: "goodthings" at checkout.
limited offering

Click the BOOK NOW button below. At checkout, enter code GOODTHINGS below the calendar to receive this special flash sale:

Room Type: Any PLAY package
7 Night Minimum night stay required

***Not changeable or upgradable***

Finance for up to 24 months
Promo CODE: goodthings
All Promo Codes

THEPASSENGER — $1000 OFF AT CHECK-OUT — SOLD OUT

GOODTHINGS — $500 OFF AT CHECK-OUT — 2 REMAINING

FREAKSTOTHEFRONT — VIP SEATING: AMYL AND THE SNIFFERS — 2 LEFT

*Cancellation & Travel Insurance Available for USA Residents Only